Accelerating Digital Transformation and Business Performance
In a time when we are working to digitally transform our customers, we ourselves are also required to transform and change the way we interact with our customers.
Microsoft has chosen Challenger as the customer engagement approach because it's the most effective way to interact with customers, and decision makers to drive conversations and ultimately to win deals.
The Challenger approach focuses and defines how to tailor your message for resonance, teach for differentiation, take control of the decision or buying process, and create constructive tension in your customer engagements to compel your customer act.
Upon completion, participants will be better able to:
- Identify the different Challenger methods you should use when interacting with customers to increase customer loyalty and be part of a high performing selling team.
- Prepare for customer conversations using the 3 part Challenger conversation choreography and the 3-3-3 guide to lead the customer to a Microsoft solution.
- Practice the different aspects of being a Challenger throughout the course so you are prepared to use the methodology with customers after the course.
The course is entirely online and available on your PC, tablet, and mobile phone. As you join other participants across the globe, expect to spend approximately three to four (3 to 4) hours each week for seven (7) weeks learning through videos, activities and assignments. Every week, new content will become available for you and you'll have three (3) weeks to complete it to get course points. Every task and assignment you complete will credit you with points. Although these courses are entirely online and asynchronous, all courses have unique course schedules and assignment due dates to follow. Participants will receive weekly communications about the course to keep you on track for successful learning experience.
Participants who fulfill requirements and earn a passing score for the course will receive a digital badge from Microsoft that can be promoted on LinkedIn and other social media.
Participation Expectations & Requirements
Step 1: Complete your registration. Click the box next to the course date below and provide the requested information.
Step 2: Add Microsoft-WW-Ready@e-mail.microsoft.com to your safe sender list. 3 business days prior to the start of the course you will receive an email from this alias with instructions on how to log into the course. The email will be sent to the email account that you used to register for the course.
Step 3: Log into your course. On the course start date, you will receive an email prompting you to begin the week's session of new content. Each Monday during the course you will receive a new email prompting you to start the next week's session.
Step 4: Stay engaged weekly. Learners who have 0 points at the end of week 3 will be removed from the course for lack of participation. Expect to spend approximately three to four (3 to 4) hours each week for seven (7) weeks learning through videos, activities, and assignments. Every task and assignment you complete will credit you with points.
Step 5: Complete the course on time. Participants who fulfill requirements and earn a passing score for the course will receive a digital badge from Microsoft that can be promoted on LinkedIn and other social media.
THIS COURSE/CONTENT IS LICENSED FOR MICROSOFT EMPLOYEES AND PARTNERS ONLY
||Course Title||Start Date||End Date||Registration Start Date|
|Registration Close Date
Be a Microsoft Challenger
||Oct, 1 2018||Nov, 19 2018||Jul, 9 2018 11:59 PM||Sep, 19 2018 11:59 PM